We want you to love what you ordered, but if something isn’t right, let us know. You may exchange the merchandise for another colour, a different size, or an entirely new style.
In the unlikely event that any merchandise you have ordered from us is not received in good condition—is damaged or defective, or if merchandise delivered is different from what you had expected—you may return or exchange the merchandise. For the process of return or exchange, the product should be unused and in the same condition as you received it and in its original packaging along with original tags. The exchange is valid within 15 days from the date on which these goods were delivered.
We do not return or exchange gift certificates, jewellery, bags and sunglasses once dispatched, unless it is a manufacturing defect.
2.easy online domestic returns and Exchanges-
It’s easier than you think. Follow these simple steps to return your purchase by mail:
1.On the invoice you receive, circle the item(s) that you’re returning and note the quantity and reason(s) for return on your invoice.
2.Pack your return securely, in the original package if possible, and include your completed invoice.
3.Courier the parcel back to us:
delhi - 110085
castmer care-01140393767, or 08470043685.
Once received, our team will study the need for return or exchange and based on their jurisdiction the exchange request will be processed.
Alternatively, you can exchange the merchandise for another style or size at any of our exclusive stores. Find your nearest store from the list available in the Store Locator section.
Visit any store from the list available in the Store Locator section within 15 days from the date of receiving the product for the exchange to be processed.
Please make note of the following points before visiting the store for a hassle-free exchange process:
1. Kindly carry the invoice copy along with the unused product.
2. If the newly selected merchandise value is more than the originally purchased merchandise value, then you may have to pay the difference amount.
We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at firstname.lastname@example.org within 48 hours of receiving the order. Our representative will guide you on this matter.
We do not accept any damage complaints after 15 days of receiving the shipment. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a "Return Accepted" confirmation email from us.
We believe in satisfying and delighting our customers. The product which we sell we belive that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have easy transparent procedure for it. However we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product.
Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:
Q- In how many days can I return the product? What are the conditions?
A- We have a 15 day free return/exchange policy from the date of delivery. You should keep the item in original packaging and not use it if you do not like. Any used products will not be taken back.
Q- How do I return a product? What is the process?
A- You can mail us at email@example.com or call us on 01140393767 & +918470043685. and our returns team will help you with the procedure to get the items back to us. Once we receive the package we will email you the full store credit voucher to purchase any other product from the website. It takes 5-7 business days to complete the process of refund. Also, the exchange will be done only once. After that no exchange or return can be done.
Q- Is Shipping charge returned?
A- Shipping charge in any case is non-refundable.
Q- Can I get cash refund for my order ?
A- No. we issue store credit which can be used for any future purchases. Cash refund is only given if the product received is damaged.
Q- What happens if the item goes out of stock or there is bad Inventory?
A- If the item is out of stock when you try to order then the website will not let you know. In some cases of error there is wrong order place and you will be informed as soon as possible if the item is out of stock.
Q- Can I cancel the order after I order?
A- Yes you can cancel the order within 24 hours of your order. We normally ship in stock items the same day. Hence, please inform as soon as possible. If the item is shipped we will not be able to process the cancellation request.
Q- Can I change the shipping address of my order?
A- Yes you can. Please inform us within 24 hours in such cases. You can mail us at firstname.lastname@example.org or call us at 01140393767 &+918470043685.
Q- Is there return policy in International shipments?
A- We are based in Mumbai and any shipments outside India we do not take it back. We can consider exchanging if the customer ships it back. Cost of reverse shipment will not be beared by the company.
Q- Do you provide warranty/guarantee for mechandise?
A- All our products are authentic and sourced directly from the vendors. In case you received a damaged product we will give full refund. There is no extra warranty associated with the products. If there is any it will be mentioned on the product page.
Q- Do you return and exchange the sale items?
A- We do not exchange / refund sale items.
General Returns Policy
You acknowledge that these terms of returns and cancellation are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale. Items can be returned within 15 days from the date of delivery provided they are in the original packaging and unwashed, unopened, unused and undamaged. All damaged items must comply with our terms and conditions before refund is processed. To return or alter an item, the customer must write to us at email@example.com, a prompt response is assured to such mails. Alternatively, the customer may even call at our customer care number 01140393767 &+918470043685 which remains open 10am-7pm IST on 7 DAYS . In case of alteration request we will take care of any shipping cost that is incurred.
Our terms and conditions pertaining to returns and exchange is as follows:-