MARTSINDIA Return Policy

Last Updated: [Insert Date]

At MARTSINDIA, we strive to ensure that you are completely satisfied with your purchases. We understand that sometimes items may need to be returned, and we aim to make this process as seamless as possible. This Return Policy outlines how to return an item, what items are eligible for return, and the timeline for receiving a refund or exchange.

1. Return Eligibility

Most items purchased from MARTSINDIA are eligible for return within [Insert Number of Days] days of receipt, provided they are in new, unused condition with all original packaging and accessories.

Eligible Items:

• Air Coolers, Commercial Coolers, Desert Coolers, Metal Body Coolers (unused and in original packaging)
• LED TVs, Washing Machines (unused, uninstalled, and in original packaging)
• Immersion Rods, Room Heaters, Irons (unused and in original packaging)

Non-Eligible Items:

• Products that have been used, installed, or altered from their original condition
• Items not returned in their original packaging
• Personalized or custom-made items

2. Return Process

To initiate a return, please follow these steps:

• Contact Support: Reach out to our support team via [Insert Contact Method] within [Insert Number of Days] days of receiving your item to initiate a return.
• Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
• Return Authorization: Our team will provide you with a Return Authorization Number and instructions on how to send back your item(s).
• Ship Item: Return the item to the address provided using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to an error on our part.

3. Refunds and Exchanges

Upon receiving your returned item and verifying its condition, we will process your refund or exchange. Please note:

• Refunds: Will be issued to the original payment method within [Insert Number of Days] business days of receiving the returned item.
• Exchanges: Subject to availability. If the item is no longer available, a refund will be issued.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our support team immediately. We will provide instructions for returning the item at our expense and options for a refund or replacement.

5. Restocking Fee

We do not charge a restocking fee for returned items that are in new and unused condition. However, items returned damaged, used, or not in their original packaging may be subject to a restocking fee.

6. Policy Changes

MARTSINDIA reserves the right to update this Return Policy at any time. Any changes will be posted on our website with an updated revision date.

Contact Us

If you have any questions or concerns about your return, please contact our support team for assistance. We are dedicated to ensuring your satisfaction with every purchase at MARTSINDIA.

Email: info@martsindia.com

Phone: [Insert Phone Number]

Website: [Insert Website URL]

Thank you for shopping with MARTSINDIA. We value your business and are committed to providing you with quality products and excellent customer service.